Terms and Conditions
Please ensure that you have read ALL the information on the site relating to the transport of your animal with ALStrays Transport. In submitting a booking request you are confirming that you have read these terms and conditions, the relevant information on the site, and that you are in agreement with everything.
ALL booking must be made through the booking form on the site, and confirmed by us with unique booking reference by email.
The person submitting the booking form will be responsible for ensuring the accuracy of the information provided, that the funds are in place to pay for the transport, and they will be the single point of contact for arranging the booking. They and they alone will be provided with access to the password protected Transport Page. It is their responsibility to ensure that anyone involved in the pick up or drop off is aware of the details, although we will of course confirm directly FIVE days before the transport.
We DO NOT accept provisional bookings under any circumstances.
A 25% non refundable deposit is required to secure your booking, and until this is paid your booking is not confirmed and could be allocated to another enquiry as we operate a ‘first come first served’ system.
Payment in full is required SEVEN days in advance of the transport date (Preferred Travel Partners have separate terms) and if payment is not received we reserve the right to re-allocate your space to another animal.
The person making the booking is responsible for ALL the paperwork relevant to the transport: Pet Passport, TRACES document, Health Certificate, Declaration of Owner. We will not accept an animal on board if there are ANY issues with the paperwork, nor will we provide a refund.
The person making the booking is responsible for ensuring that we have all the contact details for the pick up and drop off, and that the people concerned have read and understood the terms and conditions.
Once we have accepted the animal on board it becomes our responsibility so we will check the paperwork and microchip before loading the animal. In the event that the pet isn’t allowed into the UK due to an issue with their passport then we will cover any kennel costs and the cost of returning the pet to the point we collected it in Spain. Please note this ONLY relates to an issue with the passport. If for example the dog becomes too ill to travel, or is deemed a dangerous breed etc then we can not accept responsibility.
Tip: DO NOT try to alter any paperwork yourself. In the event of a mistake ask a vet to clearly cross out the original entry and redo it along with their stamp and signature.
Preparing Your Pet For Transport
Please ensure that all animals have been treated for fleas, ticks and ear mites, and that all dogs have been tested for leishmania. Although this is not a DEFRA requirement it is something that we insist on for all dogs that travel with us. It is also mandatory that all dogs travelling across an EU border on one of our transports are wormed 1-5 days prior to transport. To avoid any doubt or risk to transport we insist on this and publish a suggested worming date on each transport page. As we regularly run transports to Europe and UK these conditions are for the welfare of the animals.
We have created Health Certificates which are mandatory for all animals transported under the PETS Scheme. Please note that although animals being transported under TRACES undergo a vet inspection we still require they are treated for fleas, tested for leishmania and are wormed 1-5 days before transport regardless of destination.
Transporting Your Animal
ALL dogs must travel in our cages so we know the configuration of boxes and cages on each transport. We use three sizes of cage depending on the size and number of dogs traveling: 109x69x75cm, 89x60x66cm and 78x55x61cm. Please confirm the size of your dog when making your booking.
Please check with us regarding the size of the dog as we pre load a number of specific cages depending on the number and sizes of dogs we are transporting so if your dog is bigger than we are expecting we can’t guarantee to take it. If the dog is significantly larger than stated on the booking form we reserve the right not to take it, and no refund will be given. It is the responsibility of the person booking the transport to be comfortable with the size of the cages as only you know the exact size of the dog. If when we collect the dog it is in our opinion too large for the designated cage we reserve the right to not take the dog or to charge extra if space allows.
The cat boxes MUST be approved in advance, so if you have any doubts please check this page for the dimensions that we can accept, and the water bowl MUST be fitted securely INSIDE the box (please use tie wraps to secure) but empty, and the cat should not have been fed since 6pm the night before.
In the unfortunate situation of an animal becoming ill on route we will divert to the nearest possible vet for treatment and will take their advice and their advice alone as to the necessary course of action. We will inform the owner at all times and will update the schedule for the other customers as soon as possible on the Transport Page.
Do NOT sedate your animal in any way prior to travel. We do not agree with this and will refuse to transport the animal and you will have to pay the full price.
IF in the unfortunate event that a pet we transport doesn’t settle in the UK and needs to be returned to Spain we will do this for FREE for dogs that we have transported to the UK. We only offer this service for the UK.
Do not muzzle your dog. As we need to feed and water the dog en route if it is so dangerous that it requires a muzzle we can’t take it.
Please provide an adequate lead and collar/harness. We use our own leads during the transport and carry enough for one per dog should an emergency arise BUT we do need all dogs to travel with a collar or harness as we can not provide leads to people receiving the dogs.
In the event that we have to re-arrange a transport due to illness, weather, industrial action, acts of god, mechanical break down i.e. anything outside of our control we will NOT provide a refund but we will re-schedule the transport for the first available date.
In the event that we decide to cancel a transport i.e. not enough bookings, then we will provide a full refund to those already booked on.
In the event that you cancel your booking, for any reason we will NOT provide a refund but IF we can fill the space we will pay you what we receive for the new booking, up to the value of your own booking, less the 25% non refundable deposit.